Use a Dialog Process in CRM to replace the Case Resolution Form | Microsoft Dynamics 365 Blog | PowerObjects

One of the few elements of Microsoft Dynamics CRM 2011 that is not customizable is the Case Resolution form. It is also not accessible via workflow.
— Read on www.powerobjects.com/blog/2012/02/02/use-a-dialog-process-in-microsoft-dynamics-crm-to-replace-the-case-resolution-form/

Using Excel to Import Customers and Vendors in Dynamics AX 2012 | A Tinkerers Notebook

At this point in my GuygAX project (a.k.a. implementing Dungeons & Dragons within ERP), I have been configuring all of my merchants and customers. Doing this by hand would take forever, so I decided to use the Excel Add-In make the loading of the records a little easier. This process is not quite as simple…
— Read on atinkerersnotebook.com/2013/07/05/using-excel-to-import-customers-and-vendors-in-dynamics-ax-2012/